Privacy Policy
Clockworks Emporium
Effective Date: August 25, 2026
Last Updated: August 25, 2026
At Clockworks Emporium, we respect the privacy of our customers and website visitors. This Privacy Policy explains the types of information we may collect, why we collect it, how it may be used, and the choices available to you.
By using our website, purchasing merchandise, contacting us, requesting clock repair services, or otherwise providing information to Clockworks Emporium, you acknowledge the practices described in this Privacy Policy.
1. Information We May Collect
Depending upon how you interact with Clockworks Emporium, we may collect information including:
Your name
Billing and shipping address
Telephone number
Email address
Information you provide when requesting clock repair or service
Information about clocks or other merchandise you own
Photographs or videos you voluntarily provide for evaluation
Appointment and service information
Purchase and transaction information
Communications between you and Clockworks Emporium
Information necessary to process or fulfill an order
Website usage and technical information automatically collected through our website or service providers
We collect only information reasonably related to operating our business, communicating with customers, providing services, processing transactions, and improving our website and customer experience.
2. Payment Information
When you make an online purchase or electronic payment, payment information may be collected and processed by the payment processor, financial institution, e-commerce platform, or other third-party service used to complete the transaction.
Clockworks Emporium does not intentionally store complete credit or debit card numbers on its own systems unless specifically necessary and permitted through a secure payment-processing system.
Payment processors and other financial service providers maintain their own privacy and security practices.
3. How We Use Your Information
Information collected by Clockworks Emporium may be used to:
Process and fulfill purchases
Arrange shipping or delivery
Schedule clock repair appointments
Provide estimates and invoices
Communicate regarding repairs
Order replacement parts
Process payments
Maintain service and warranty records
Respond to questions or customer-service requests
Contact customers when repairs are completed
Provide information regarding orders or transactions
Prevent fraud or misuse of our website
Maintain appropriate business and accounting records
Comply with legal or regulatory requirements
Improve our products, services, website, and customer experience
We may also use contact information to communicate with existing customers about relevant Clockworks Emporium products, services, or business updates where permitted by law.
4. We Do Not Sell Your Personal Information
Clockworks Emporium does not sell customer personal information for money.
We value the trust our customers place in us and do not operate a business based upon selling customer lists or personal information to unrelated third parties.
Information may, however, be provided to service providers when reasonably necessary to operate our business or complete a transaction.
5. Information Shared With Service Providers
We may share necessary information with companies or individuals assisting us with business functions such as:
Payment processing
Website hosting
E-commerce services
Shipping and delivery
Email or text-message communications
Accounting and bookkeeping
Fraud prevention
Data storage
Website analytics
Marketing services
Replacement-parts suppliers
Other services necessary to operate Clockworks Emporium
These providers receive information as necessary to perform their respective services and may maintain their own privacy policies and practices.
6. Shipping & Delivery
When merchandise is shipped or delivered, we may provide your name, address, telephone number, email address, or other necessary information to shipping carriers, delivery services, or other providers involved in fulfilling your order.
This information is provided for purposes such as delivery, shipment tracking, customer communication, and resolving delivery problems.
7. Clock Repair & Service Information
When requesting clock repair or service, we may maintain records concerning:
Customer contact information
Clock make, model, type, or identifying information
Photographs of the clock
Reported problems
Diagnostic information
Repairs performed
Parts installed
Estimates
Invoices
Payments and deposits
Warranty information
Service history
Communications concerning the repair
We may retain these records for legitimate business purposes, including warranty administration and future service history.
8. Photographs of Customer Clocks
Clockworks Emporium may photograph clocks during inspection, repair, restoration, testing, or documentation.
These photographs may be maintained as part of the clock's service record.
We will make reasonable efforts not to publicly disclose information that directly identifies the customer when using photographs of clocks for educational, historical, promotional, or portfolio purposes.
Customers who do not want photographs of their clock used publicly may notify Clockworks Emporium.
9. Cookies & Website Technologies
Our website or third-party services used to operate it may use cookies and similar technologies.
Cookies are small pieces of information stored by your browser that may help websites remember preferences, maintain shopping-cart functions, analyze website traffic, improve performance, or provide other features.
Depending upon the technologies used by our website provider, cookies may be used for:
Shopping-cart functionality
Website preferences
Security
Analytics
Performance
Advertising or marketing measurement
Fraud prevention
Your browser may allow you to block or delete cookies. Disabling certain cookies may affect website functionality.
10. Website Analytics
We may use website analytics tools to understand how visitors use our website.
These services may collect information such as:
Browser type
Device type
Approximate geographic location
Pages visited
Time spent on pages
Referring website
General website interactions
Internet Protocol (IP) address or similar technical identifiers
This information helps us understand website performance and improve our online store.
11. Email & Text Communications
If you provide an email address or telephone number, we may use it for communications related to:
Appointments
Repair estimates
Repair authorization
Completed repairs
Orders
Shipping
Payments
Customer-service questions
Warranty matters
Other transactions you initiate with us
Where permitted by law and applicable to our website, we may also send promotional communications.
You may request that promotional communications stop. Transactional communications necessary to complete an existing order, repair, or other business relationship may still be sent.
12. Data Security
Clockworks Emporium takes reasonable steps appropriate for a small business to protect customer information under our control.
However, no website, internet transmission, email system, text-message system, or electronic storage method can be guaranteed to be completely secure.
Customers should avoid sending highly sensitive financial information through ordinary email, text message, or other unsecured communication methods.
13. How Long We Keep Information
We may retain customer and transaction information for as long as reasonably necessary for:
Completing transactions
Providing repair services
Maintaining warranty records
Customer-service purposes
Accounting and tax records
Fraud prevention
Resolving disputes
Legal compliance
Maintaining legitimate business records
Different categories of information may be retained for different periods.
14. Children's Privacy
Clockworks Emporium's website, online store, and clock repair services are intended for general audiences and are not specifically directed toward children under 13.
We do not knowingly seek to collect personal information directly from children under 13 through our website.
If we become aware that personal information from a child has been collected improperly, we will take reasonable steps to address the situation.
15. Links to Other Websites
Our website may contain links to manufacturers, social-media platforms, shipping companies, payment processors, marketplaces, or other third-party websites.
Clockworks Emporium is not responsible for the privacy practices, security, content, or policies of websites operated by third parties.
We encourage visitors to review the privacy policies of those services.
16. Your Privacy Choices
You may contact Clockworks Emporium to:
Request correction of inaccurate contact information
Update your customer information
Ask questions about information we maintain
Request removal from promotional email or text communications
Request that photographs of your clock not be used publicly
Certain information may need to be retained when required for accounting, taxation, warranty, fraud-prevention, contractual, or legal purposes.
17. Legal Requirements
Clockworks Emporium may disclose information when reasonably necessary to:
Comply with applicable law
Respond to lawful legal process
Protect our rights or property
Prevent or investigate suspected fraud
Protect customers or others
Enforce agreements or policies
Cooperate with appropriate governmental or law-enforcement authorities when legally required
18. Changes to This Privacy Policy
Clockworks Emporium may update this Privacy Policy as our website, services, technology, or legal obligations change.
When significant revisions are made, the updated policy may be posted on this page with a revised Last Updated date.
We encourage customers and website visitors to periodically review this page.
19. Contact Us
Questions or concerns regarding this Privacy Policy or Clockworks Emporium's privacy practices may be directed to:
Clockworks Emporium
Preserving Memories
Call or Text: (412) 254-6036
Serving Murfreesboro & Middle Tennessee
Our Commitment
Your clock may have been in your family for generations. We understand that trusting us with it also means trusting us with your information.
We believe both deserve to be treated with care.
Clockworks Emporium
Preserving Memories